Donna D. Johnson

Greenbelt, MD 20770

P: 301-404-2907

Johnson.D@outlook.com

 

 

Skills

 

Functional knowledge of transport components, co-lo/v-collo, data/voice technologies: TCP/IP, FR/ATM, VPN, VoIP, Ethernet, T1, T3, MPLS, DNS Layer 2/3 switches, MSR routers, SONET. Advanced proficiency in Telcordia® Granite inventory client for capacity planning, network path design, and data integrity audits. Expert order tracking and task management including ASR. Circuit path design utilizing Juniper, Tellabs, Nortel, Ciena, Cisco, and Fujistu equipment. Windows, Microsoft Office, Strong organizational and written/verbal communications. Solid independent worker and reliable team participant.

 

Experience

 

Merrimack Global Partners                                                                           2010–2012

AT&T Mobility - Network Engineer

 

§         Provided technical/engineering and provisioning support for layers 0-3 for large transport network including specialized and/or large-scale network services and support.

 

§         Tracked, managed, and coordinated LEC C/NR jeopardy and launch deadlines for New Site Builds, Switch builds – including escalations to ensure timely delivery of required transport.

 

§         Managed work order tickets and hand-off via force load to Ops technicians for test and completion, including validation of circuit path designs in Granite Inventory Client.

 

§         Submitted ASRs to ILEC, CLEC, IXC Telco companies via client interfaces and coordinated resolution of civil construction and facility issues.

 

§         Exhibited dynamic knowledge of underlying technology and provisioning process for E911 and PSTN trunking, ATM, IP, T1-T3, DS3, OC3, OC12, and OC48 transport connectivity.

 

§         Demonstrated active knowledge of transport design integration of vendor products and participation in kick-off and integration project support calls.

 

 

Verizon                                                                                                           2003-2010              Network Design Engineer - Specialist

 

§         Granite (XNG) Inventory creation, circuit design, and modification of circuit paths for broadband, optical, and Ethernet NNIs {voice and data network}. ASR ordering for ILEC/Telco, transport and access facilities.

§         Utilized knowledge of transport components, procedures, data network infrastructure, site wiring, cabling, installation, move/groom configurations, installation requirements, etc.

 

§         Provided complex technical feedback, support, and project management expertise to align with organizational objectives.

 

Donna D. Johnson, Page 2

johnson.d@outlook.com

 

 

{Verizon, Network Design Engineer – Specialist… cont’d}                         

 

§         Maintained accurate administrative data/current status on individual monthly workload of 60 orders. Worked independently without direct supervision.

§         Consistently exceeded annual performance objectives supporting customers, peers, engineers, vendors, and network operations.

 

§         Attended strategic training, meetings, and conferences; enhancing order flow, vendor/supplier performance, and departmental processes.

§         Assisted IT development staff with building/testing prototypes, modified equipment & systems.

 

 

Qwest Communications                                                                               1999-2003                                                                           

Network Provisioner IV

 

§         Team lead for 13 member FR/ATM/IP provisioning group.

§         High level proficiency in TELCO provisioning activities including cost quoting requirements, tracking and delivery/acceptance testing.

§         Complex technical support to provisioning or systems planning functions.

§         High level expertise in circuit provisioning activities, timely ordering and installation. Consistently met or exceeded all annual executive objectives.

§         Expert support to field operations for all scopes of circuit provisioning problems including circuit design for DS0-DS3 data circuits, and submission to POP technicians for physical wiring.

§         Completed monthly vendor software and equipment training.

 

 

Education/Training

 

 

Prince Georges County Comm. College                                                            2014

Engineering Technology, Associate of Applied Science

 

 

Verizon Business {On-site Direct Vendor Training/OTJ}:    

Alcatel-Lucent

Ciena

Telcordia

Fujitsu

Cisco

Tellabs

 

Learning Tree International {Certified Professional Training}:

Communication Skills; Results through Collaboration             

Basic Telephony and Telecommunications                               

 

Columbia College                                                              

Pursued Bachelor of Arts in Political Science                                             

1991-1993